Customers may use this policy when a candle or fragrance purchase from Yankee Candle needs to be returned, exchanged, cancelled, or refunded.
Damage and missing components
When an item is damaged, defective, different from what was ordered, sent in error, or missing a part, the customer should promptly send the order number and useful photos or details. Yankee Candle pays the return cost and provides an appropriate refund, replacement, or exchange.
Prepaid return instructions
For every approved no-reason return, Yankee Candle pays return shipping and provides a free prepaid label or an equivalent no-cost return method. Customers should wait for authorization and routing instructions before sending merchandise.
Return-cost commitment
Yankee Candle does not charge a restocking fee for an approved return or exchange. The prepaid method also means the customer does not pay approved return postage.
Cancellation and return
The customer may ask Yankee Candle to cancel before dispatch. The request should be made quickly because fulfilment can move fast and cannot always be interrupted. After shipment, the customer follows this return process.
Window for an ordinary return
Yankee Candle accepts an eligible no-reason return request made within 30 days after tracking confirms receipt. Returned merchandise should be in substantially the received condition and include parts, accessories, manuals, packaging where reasonably available, and proof of purchase.
Exchange timing
Yankee Candle supports exchanges during the same 30-day period. Approval includes a prepaid return method. The requested replacement depends on available stock; if it is unavailable, Yankee Candle will offer another eligible remedy, including refund to the original payment method.
When funds are sent back
After Yankee Candle receives and inspects the item, the customer is told whether the refund is approved. Approved funds go to the original payment method. After issuance, a bank or card provider ordinarily takes 5–10 business days to display the credit.
Products requiring different treatment
Custom or personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are outside ordinary no-reason returns. This exception never reduces the customer’s remedy for damage, defect, incorrect shipment, or missing parts. Yankee Candle applies this rule whenever the stated eligibility conditions are satisfied.
Return correspondence
Merchant: Yankee Candle
Contact email: Support@Yankerlkcandle.top
Telephone: (302) 371-7743
Physical address: 728 Saint John St, Lafayette LA 70501, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Yankee Candle about an order, include the order number so the team can locate the relevant record.