FAQ

What if the order is damaged, defective, wrong, or incomplete?

Send Yankee Candle the order number plus useful details or photos. The store pays approved return shipping and supplies an appropriate remedy; ordinary exclusions do not remove these rights.

May I cancel?

A cancellation can be requested before dispatch. Contact Yankee Candle quickly because fulfilment may prevent a stop; after shipment, follow the return procedure.

What is the ordering process?

Select a product and options, add the item to the cart, review the delivery and billing entries, then authorize payment. Yankee Candle sends confirmation after the order is successfully submitted.

What does processing time mean?

For Yankee Candle, processing covers verification, picking, packing, and carrier preparation. It normally takes 1–2 business days and does not include transit.

Where does my refund go?

After receipt and inspection, Yankee Candle sends an approved refund to the original payment method. Banks and card issuers usually need 5–10 business days after issuance to post it.

Is tracking included?

Yes. Yankee Candle sends a tracking number in the shipping confirmation. The first carrier update may take a short time to appear.

Can I exchange merchandise?

Yes. Yankee Candle considers eligible exchange requests during the same 30-day period. The replacement depends on stock, and approved return shipping is prepaid.

How long do I have to return an item?

An eligible no-reason return may be requested within 30 days after delivery. Yankee Candle pays the approved return cost and supplies a free prepaid label or equivalent no-cost method.

Will a restocking fee be charged?

No. Yankee Candle charges no restocking fee on an approved return or exchange.

How do I reach customer service?

Email Support@Yankerlkcandle.top or call (302) 371-7743. Yankee Candle is available Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).

What is the daily cut-off?

Orders received by 5:00 PM (America/New_York time) may start processing that business day. Later, weekend, and applicable-holiday orders begin on the next business day. Yankee Candle keeps this commitment consistent across the current product range.

How long is transit?

After dispatch, standard carrier transit normally takes 4–6 business days. Yankee Candle serves only United States addresses and standard shipping is free without a minimum.

Which cards can I use?

Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover are supported. Yankee Candle charges in USD, and checkout displays the methods currently available.

Fragrance order assistance

Merchant: Yankee Candle
Contact email: Support@Yankerlkcandle.top
Telephone: (302) 371-7743
Physical address: 728 Saint John St, Lafayette LA 70501, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).

When contacting Yankee Candle about an order, include the order number so the team can locate the relevant record.